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Order Handling
Below outlines how Zoti Sports will process all orders.
- Enquiry handling
- Order confirmation
- Goods production
- Delivery dispatch
- Follow up on dispatch
1) Enquiry handling:
All enquiries are handled speedily and with a meticulous attention to detail.
Customers will receive information on the design and price of the garments that were selected.
After confirmation of the design specifications Zoti Sports will provide a detailed quotation and a jobsheet that contains the sizes, quantity and graphics of the garments ordered.
2) Order confirmation :
Zoti Sports will provide an order confirmation that should be checked by the customer and then confirmed.
After the jobsheets are to be signed off by customer the order is processed by Zoti Sports within 24 hours for production.
Between then and the production Zoti Sports will send an invoice to the customer and will require 50% of the payment as a deposit prior to dispatching the garments.
3) Goods Production:
Zoti Sports are able to produce all garments, even goods that require bespoke design and graphic, are produced in 5 weeks and are delivered to the customer during the 6th week.
During the production process Zoti Sports ensures that no mistakes are made through constant communication with clients such as reconfirmation of both embroidery and print samples from images of the actual garments.
4) Delivery dispatch :
The garments are thoroughly checked prior dispatch from the Zoti Hong Kong office to ensure that they will meet the expectations of the client.
Deliveries are dispatched within 48 hours after arriving in Zoti Sports Headquarters.
Goods are scheduled on arrival with client within period of 2 days to 5 days dependant of the method of the shipment method the client chooses.
5) Follow up on dispatch :
Zoti Sports provide the customer with an order tracking number and also follow up to ensure that the garments have been received by the customer and that they are completely satisfied.
Zoti Sports prides itself in building, maintaining and strengthening relationships with each end every client.
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